At Lebotta, customer satisfaction is central to our mission. We take pride in delivering premium frankincense oil products and aim for excellence in every order. However, we understand that
issues may arise. Our Refund Policy ensures a smooth process for handling such situations.

1. Eligibility for Refund
To qualify for a refund, you must notify us within 7 days of receiving your order. The product must be:

● Unused and unopened
● In its original packaging
● Accompanied by proof of purchase

2. Valid Reasons for Refund
Refunds are granted under the following conditions:

● The product was damaged or defective upon arrival
● You received the wrong item
● The item was significantly different from its description on the website

3. Non-Refundable Items
Refunds are not offered in the following cases:

● Opened or used products
● Items returned after the 7-day window
● Gift cards or promotional items
● Delays caused by customs or shipping partners (outside of our control)

4. How to Request a Refund
To initiate a refund:
● Email us at [email protected] with your order number, reason for return, and photos (if applicable)
● Our customer service will guide you through the return process and confirm the shipping address
● Once we receive and inspect the item, we will process the refund

5. Refund Method
Approved refunds will be issued to the original payment method used during checkout. Refund processing may take up to 7 business days from the time the return is received.

6. Return Shipping
Customers are responsible for return shipping costs unless the refund is due to a mistake on our part (e.g., wrong or damaged product). We recommend using a trackable shipping service
for returns.

7. Exchanges
We currently do not offer product exchanges. If you want a different item, you’ll need to initiate a refund and place a new order.

8. Contact for Refunds
For any questions related to refunds or product concerns, reach out to our support team:

● 📧 Email: [email protected]
● 📞 Phone: +968 9823 4148

We thank you for your trust in Lebotta and strive to provide you with high-quality, authentic Omani frankincense oil. Your satisfaction is our guarantee.